Refund Policy

1. Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

• Application: The software program provided by the Company downloaded by You on any electronic device, named Click To Cab.
• Company: Referred to as "the Company", "We", "Us" or "Our", refers to TSP Technologies Private Limited, Uttarakhand, India 246149.
• Driver: A user who has accepted a taxi booking over our platform.
• Agent: A user who has posted a booking over our platform.
• Cancellation: A practice where either the agent or driver has cancelled the booking.
• Refund: The amount that will be payable back to the driver in case a booking is cancelled.

2. Booking Cancellation Rights

A Driver or Agent can cancel a booking anytime before the driver is available at the pickup location and before the "Pickup Ride" button has been clicked. After the "Pickup Ride" button is clicked, no booking cancellation can be done through the app.

3. Refund Policy in Case of Cancellation

Booking Cancellation by Agent:

If a booking is cancelled by the agent's device before pickup by the driver, all amount paid by the driver will be instantly refunded back to the driver.

Booking Cancellation by Driver:

In case a booking is cancelled by the driver before pickup, an amount of not more than 50% of the total amount paid by the driver is deducted as cancellation charges. An amount of around 30% to 50% is divided between the agent and the company depending upon the circumstances of the booking cancellation.

4. Policy Changes

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

5. Contact Us

If you have any questions about this Refund Policy, you can contact us:

• Email: [email protected]
• Phone: +91 73397 72333